FamilyBro Logo
IT/EN

Privacy Policy

01. General Information

01.1 Company Data

  • Name: FamilyBro S.r.l.
  • Business: Communication agency specialized in the tobacco world (events, brand communication, lighter marketing via ITA).
  • Owner Address: Via G. Bortolan 44, 31050 Vascon di Carbonera (TV)
  • Phone: 0422/22114
  • Email: info@familybro.com
  • PEC: familybro@pec.it

03. Owner's Processing Register

03.1. Users - Offer Preparation

Purpose: Management of quote requests received via site or campaigns.
Retention: 12 months from offer preparation.
Data Processed: Name, surname, email, VAT ID, Company name, Tax Code, SDI.
Legal Basis: Contract execution/pre-contractual measures.

03.2. Users - Contacts

Purpose: Response to information requests.
Retention: Until user unsubscribes.
Data Processed: Name, surname, email.
Legal Basis: Contract execution/pre-contractual measures.

03.3. Users - Newsletter

Purpose: Promotion and marketing activities via newsletter subscription.
Retention: Until user unsubscribes.
Data Processed: Name, surname, email.
Legal Basis: Consent (Art. 6, a).

03.4. Users - Website Profiling

Purpose: Study of navigation habits for re-marketing activities.
Retention: 12 months.
Data Processed: IP address, email, navigation data, and preferences.
Legal Basis: Consent (Art. 6, a).

03.5. User - Online Registration (my-CLIPPER)

Purpose: Account creation, reserved area, and logistics/contract management.
Retention: Account blocked after 12 months of inactivity; deleted 24 months after blocking.
Data Processed: Personal data, contacts, billing, email, Tax Code.
Legal Basis: Contract execution and legal obligation fulfillment.

03.6. User - Live Chat

Purpose: Real-time request management via chat.
Retention: 12 months.
Data Processed: Personal data, purchasing behavior, interests, contacts.
Legal Basis: Legitimate interest (Art. 6, f).

04. Processor's Processing Register

(Activities performed by Family Bro on behalf of third parties)

  • 04.1. Website Development: Design and assistance.
  • 04.2. Social Media Partner: Social channel management as Editor.
  • 04.3. Event Organization: Management and registration.
  • 04.4. E-mail Marketing Management: Newsletter creation and sending.
  • 04.5. Store Locator Management: Creation of localization tools.
  • 04.6. Market Research: Generation of market studies.

05. Joint Controllers / Data Processors (External)

Data may be communicated to the following providers for technical, fiscal, or logistical purposes:

  1. Studio Boller: Labor Consultant.
  2. MFBS S.r.l. & Donati Design: IT Assistance.
  3. SiteGround Spain SL: Hosting and email management.
  4. M.s.t. S.r.l.: Warehouse and logistics.
  5. Aruba Pec S.p.A.: PEC Service.
  6. Sistemi S.p.A. & Teamsystem S.p.A.: Invoicing and HR.
  7. Zendesk Inc.: Support/chat management.

Legal Notes

The Owner guarantees the adoption of IT security measures (authentication, backup, data recovery) to protect processed data. Users can exercise their rights (access, rectification, cancellation) by contacting the Owner at the addresses indicated above.